Royal Mail Performance in Stockport

I recently conducted a survey inviting Stockport residents to share their experiences with me regarding Royal Mail. The responses paint a troubling picture: deliveries have become less frequent and less reliable, pointing to wider issues in the management and performance of our postal service.

From the data collected, it is clear that mismanagement within Royal Mail is causing real disruption to households across Stockport.

The survey revealed widespread dissatisfaction with Royal Mail’s delivery reliability across Stockport. 

89% of respondents experienced delays or disruption to Royal Mail deliveries in the past month. 

89% were dissatisfied with Royal Mail’s service overall in the past month.

Specific issues raised through the survey include:

These findings point to systemic problems with mail delivery services in Stockport, causing significant distress and inconvenience to residents, especially vulnerable groups who depend on timely communications from the NHS and Government agencies.

The Communication Workers Union (CWU) has highlighted serious concerns about understaffing, poor recruitment and retention practices, excessive workloads, and a damaging two-tier workforce structure- all of which are undermining the reliability and integrity of Royal Mail’s services.

I have now written directly to Royal Mail’s CEO and to Justin Madders MP, the Minister responsible for Royal Mail, to share residents’ feedback and to raise serious concerns about ongoing service failures and Royal Mail’s employment practices. 

I have urged the Department for Business and Trade to investigate these service failures.

I have also urged Royal Mail to prioritise investment in staffing, fair employment practices, and restoring reliable delivery standards.

Stockport residents, and people across Britain, deserve a postal service that meets its obligations and serves their needs.